Because our business is all about data, the protection of your data is of the upmost importance to us.
If you have any questions about how we handle your data you can contact us at any time. Our contact email address is email@example.com.
We collect and store the data you voluntarily provide to us when using our website or by communicating with us through other channels.
This is personal data which is likely to include your name, email address, company name, company address and phone number. We maintain the confidentiality of your personal data at all times.
We also collect personal data using our mobile application. In these circumstances, we ask specifically for your consent to do this, and will not process your personal data without it.
This data includes usage details such as frequency, duration and patterns of use. It also includes details relating to you as a visitor such as your Internet Protocol (IP) address, browser type and browser language.
The purpose for collecting your data is for:
- responding to your requests
- arranging and administering services which you have applied for
- sending you marketing communications
- for our internal reviews and reporting
- statistical analysis
It is also used for analysing visitor and user behavior so that we can continually improve the service we provide to you and offer you the best user experience possible.
Our services comprise mobile application and cloud storage with associated portal (our “Services”).
When you use our Services you provide us with your customers’ personal data, such as contact details. We will not use this data in any way which has not been instructed by you. Although we own the data storage, databases and website, you retain all the rights to your data.
The legal basis upon which we process your personal data before we are in a contract with you is either consent, where consent has been specifically obtained, or legitimate interest where you have expressed an interest in entering into a contract for our Services with us.
When we are in a contract with you, your personal data is processed on the legal basis of performance of a contract.
We use the email address you provide to us to send you information about our products and services unless you ask us not to. You can do this at any time by contacting us using the email address firstname.lastname@example.org.
Sharing your data with 3rd parties
We will never sell your data to anyone.
For the sole purpose of providing our Services to you, we may need to share your personal data with our affiliates, service providers or business partners, for example, for data storage or for database management.
For any other purpose, we share your data with third parties only where we have your express consent to do so.
In a limited number of cases we may be obliged to disclose your personal data by law or where there is a change in ownership.
To provide our Services to you, we may require the use of third-party services outside of the EEA. Where this is the case we ensure that robust safeguards are in place to protect your data and ensure that it is only processed in compliance with current legal requirements.
We work with companies that operate within government-backed schemes such as the EU-US Privacy Shield scheme whenever possible. We also enter into Standard Contractual Clauses where these are available which are clauses approved by the European Commission for the transfer of personal data outside the EU.
We also offer clients the opportunity to enter into Standard Contractual Clauses with ourselves.
Transfer of data outside EU
In accordance with current legislation we implement appropriate technical and organisational measures to ensure the safety of your personal data.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.
We collect only the minimum amount of personal data which is necessary to provide the Services you have requested from us.
We store your data in accordance with our data retention policy and for no longer than necessary.
Whilst we are unreservedly committed to maintaining the confidentiality and integrity of your data, we cannot guarantee that your data will be secure from intrusions and unauthorised release to third parties.
In order to ensure that we are compliant with current legislation and industry best practice, from May 2018 we will be requesting regular voluntary compliance audits from the Information Commissioner’s Office (‘ICO’). Audits are documented and published on the ICO website.
You have the right to request a copy of any information we are currently holding about you (an access request). You can make an access request by contacting us at email@example.com.
If you would like to remove or update your data, or if you would like to make a complaint, you can do this by contacting us at firstname.lastname@example.org.
Our full address and contact details are:
High Performance Software Ltd
Lily Hill House
Lily Hill Rd
Telephone: +44 1344 350 250
Changes to policy